December 06th, 2017

Champions,

With the launch of the Arn Anderson free character giveaway and month-long Event came some issues that brought frustrations to you our players. It was quickly apparent that players were experiencing significant lag in the game, which brought a variety of other issues as well, and we got to work investigating. Our team of Engineers isolated the root cause, put in preventative measures to keep it from happening the rest of the Event, and will be ensuring this particular issue doesn’t happen in other instances.

What happened

An issue in the game caused players to experience a considerable amount of lag in the game from 12 pm PST to around 4 pm PST (some may have experienced some issues beyond this time). This was apparent on multiple screens, when battling PVE, or upgrading a character, etc. Because of the extent of this issue, it caused instability with other player actions which resulted in players encountering additional symptoms in other parts of the game.

What were the other “symptoms?”

As a side-effect of the main problem, some players experienced the following issues:

1. Greatly increased lag when leveling characters and their moves
2. Characters’ Levels and Moves sometimes being reset when fusing them up
3. Talent score increases sometimes not counting toward players’ overall score in the Event (note, moves not equipped when being leveled will not count toward a Talent Up score)

What’s being done

Here’s what we’re doing to make it right to our players affected by this issue:

1. Stabilize the game to prevent more symptoms occurring [Done]
2. Investigate the Issue to prevent it from happening again [Ongoing]
3. Fix the Leaderboard to ensure everyone has the correct amount of points earned [Today/Tomorrow]
4. Compensate affected Players [In Progress]
5. Continue to improve month-long Events to be exciting and bug-free as much as possible [Ongoing]

Investigate the Issue
We have isolated the root cause of the issue, and will be spending additional time ensuring that it does not affect other areas as well. Being proactive on bug tracking to help prevent similar issues occurring in the future.

Fix the Leaderboard
We realized with 2 of the main issues occuring, some players have less points than they really should, and others who had their Arn Anderson’s level reset, ended up with more than they should. As it is right now, all players should have the amount of points they’ve acquired from leveling up Arn Anderson “Double A.” We want all players to be confident that their scores are correct and there is no unfair advantage to those who did/did not experience a bug.

With that in mind, we will be correcting the leaderboard so everyone’s score reflect the total talent of their Arn Anderson Superstar, plus an additional 200 Talent Points.

Compensation
This is the 2nd time this type of Event has failed to make a good first impression and we’re going to do our best to make it up to you and get you back into the game. For the issues experienced above, we will be sending out the following prizes to all players who log in before Sunday PST:

• 250,000 Coins
• 200 TP
• 1 Super Player Appreciation

We appreciate your patience.

Continue to Improve Big Events
Major Events with free character giveaways and full of activities should be exciting for all players. We’re determined to making them work and be a source of fun, not of frustration for you our players. With that in mind, working to fix the problems players experienced in priority 1. We are also actively listening to your feedback. Since October, we adjusted the balance of this Event so players would be able to earn Fuse Ups for Arn Anderson all the way through 2 Star Gold. We will continue to take in your feedback and together with Data, and your feedback surveys, consider the best balance for future Events that we may run.

Once again, we appreciate your patience while we improve the game for you